Help Center
Who Can Register on the Website?
You can only sign up if you are at least 18 years old or the age that allows gambling in your country. Also, you have to have the right to be able to play according to the local laws. Before signing up you should read the rules of our site. You should also play responsibly ad gambling can be addictive with the wrong approach.
What Should I Do If I Forget My Password?
If you forgot your password, you should press the “Forgot Password” button. It will only take a minute to restore your account. You will receive a letter with our instructions so just follow them and get a new password.
How Can I Reset Google Authenticator If I Lost My Phone?
If you lost your phone and 2FA is no longer available, you should contact our support team. For the protection of your account, you will be asked a few questions. After checking and confirming the answers, Google Authenticator will be cancelled and you will be able to set a new one later.
Can I Change My Username or Email Address?
No, you will not be able to change the username or your email after you sign up. If you need another username or email, you will have to delete your previous account and create a new one with the needed credentials.
How Do I Become a VIP Player?
The VIP status is only given thanks to the invite. Just play and if you suit the needed requirements, you will get an automatic email with the invitation sent to you.
What Is “My Wallet” and How Does It Work?
My Wallet is your crypto wallet on the website. In it you can check your balance, make deposits, withdraw money or check the history of your operations. You can also use the BCSwap feature for exchanging cryptocurrencies.
How Can I Make a Deposit?
To make it, you should open the “My Wallet” section, then open the deposit box and copy the address of the wallet or scan the QR code. You can also buy cryptocurrency via MoonPay or Banxa. Another option is to quickly make a deposit directly with the use of the supported cryptos.
How Long Does a Deposit Take to Be Confirmed?
Any payment in the blockchain requires some time to be confirmed. Usually it doesn’t take more than 5 or 10 minutes, but in rare cases it actually can take a bit more time.
What Should I Do if My Deposit or Withdrawal Is Delayed?
If that ever happens, you can check the payment by using blockchain explorer or contact our support team which will help you solve the issue.
How Many Confirmations Are Needed Before I Can Withdraw?
To make a withdrawal, you will need at least 3 confirmed deposits. The current status can be checked by pressing the deposit on the cashier page. All the information about the confirmations gets sent directly to you from the blockchain or from the wallet providers.
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